If you're thinking about closing your account, especially if you have digital rewards in your Kigo account, it's essential to ensure their safe transfer before the account closure. We're sad to see you go, but are committed to making this process as seamless and secure as possible.
To close your account, follow these simple steps:
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Request to close your account
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- Initiate the account closure process by submitting an account closure request
- In the Kigo mobile app under Account > Manage account > Close account
- If you have rewards in your account, Kigo Support will contact you with next steps within 1-2 business days
- If you do NOT have rewards or a history or rewards in your account, it will be automatically deleted
- Initiate the account closure process by submitting an account closure request
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Support team assistance
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If you have rewards in your account, our support team will guide you through the account closure and, if applicable, the digital reward transfer process.
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If you opt against transferring them, the team will confirm your account closure request and proceed to close it.
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Transferring digital rewards (if applicable):
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Provide a public wallet address: Kigo support will ask you to offer a valid public wallet address on the same blockchain where your digital rewards are registered. While Metamask or Coinbase wallets are recommended, any public wallet on the compatible blockchain should suffice.
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Address verification: Kigo will then confirm this address and validate that it's under your control to ensure a secure transfer
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Transfer execution: Kigo will transfer the digital rewards from your Kigo wallet to the designated public address
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Confirmation of transfer: Once the transfer is complete, Kigo will verify with you about its successful receipt. Following this confirmation, your Kigo account will be closed
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For any questions or further assistance, Kigo's support team is always ready to help!