There was a problem using my offer. What do I do?

While using offers through Kigo is usually a smooth process, sometimes issues may arise that prevent you from using your offer as expected.

Here are common problems that may occur and how to address them:

Merchant out of business

If you encounter a situation where the merchant is out of business and unable to honor the offer, we apologize for any inconvenience. Please follow these steps to inform us:

• Contact Support: Contact Kigo's support team by submitting a new support request or sending us an email at support@kigo.io 
• Provide Details: In your message, include the name and location of the merchant that is no longer in business
• Our Support Team will Assist: Our support team will investigate the issue and take appropriate action to address the situation

Merchant not honoring the offer

If a merchant refuses to honor the offer despite your presentation, we understand your frustration. Here's what you should do:

• Contact Support: Contact Kigo's support team by submitting a new support request or sending us an email at support@kigo.io 
• Provide Details: In your message, please provide details about the merchant and the specific offer that was not honored
• Our Support Team will Assist: Our support team will reach out to the merchant on your behalf to resolve the issue promptly

Expired offer or single use limitation 

Certain offers have expiration dates or are designated as "single-use," meaning they can only be redeemed once and cannot be shared. If you encounter this issue:

• Check Offer Terms: Review the individual discount's "offer terms" for specific details and limitations. This can be found on an offer's detail page. To get there, simply select an active offer in your Kigo wallet, and look for "offer terms."
• Single Use Limitation: Once activated, a single-use offer cannot be used again by you or shared.
  • If you receive the same offer multiple times, there may be a limit on how many times you can use it within a calendar year. If so, the offer detail screen will display a message: "You have reached the limit of available redemptions for this offer. Refresh" You can refresh the offer when the time period resets or send it to a friend who has not yet reached the redemption limit.
• Expired Offers: While this is rare, certain offers will expire based on how long they signed an offer contract for. If an offer is expired, it will be updated with an "This offer expired." banner and be moved to the Wallet archive's "Expired" tab.

Need further assistance?

If you encounter any problems or have questions while using offers through Kigo, don't hesitate to reach out to our support team. We're here to assist you and ensure that you have a positive experience. 

Thank you for using Kigo for your savings and rewards.